HVAC Service Call Checklist

Checklist Before Calling for Heating or AC Service in Westlake

Bay Heating & Air Conditioning truly cares about saving you money and providing you with excellent customer service. To ensure you have a seamless appointment with our heating and cooling technicians, we've compiled a list of things to check before we arrive. We hope this checklist will help you better understand your HVAC system and allow you to formulate questions to ask our professionals. Of course, we'll help you with any heating or cooling issues you encounter and will gladly address all of your concerns.

We recommend you check the following things before you schedule a service call for heating or air conditioning in Westlake or the surrounding areas:

  • Check for sufficient airflow by checking the air filter for dirt. If the furnace filter is dirty, change it and see if this fixes the problem.
  • Check for blocked return-air or supply-air grilles. Be sure they are open and unobstructed.
  • Check your thermostat to make sure the switch is in the heat/cool position. Make sure your thermostat is set above room temperature to make the furnace/air conditioner come on.
  • Locate the external manual gas valve in the gas supply pipe that leads to the furnace. Is this lever parallel with the pipe, indicating that the valve is open? Or is the lever at a right angle, indicating that the valve is closed? If closed, has the gas been shut off for safety reasons?
  • The control access door on the furnace must be closed to permit furnace operation.
  • Check to make sure the electrical power supply is on.
  • Are any fuses blown, or has a circuit breaker tripped?
  • If the manual ignition (continuous) pilot system pilot flame is out, call Bay Heating & Air Conditioning for service.
  • If you have a Carrier down-flow furnace, check the manual reset auxiliary limit switch located on the top right-hand corner of the furnace. If the blower motor fails, this switch will shut off the furnace. Reset it by pushing the button on the switch. If it trips again, shut down the furnace and call Bay Heating & Air Conditioning for service.

Call Bay Heating & Air Conditioning’s service department for troubleshooting and repairs. Specify the product and serial numbers of your furnace. If we know exactly which furnace you have, we may be able to offer suggestions over the phone, or save valuable time through knowledgeable preparation for the service call.

Think you might need heating or AC service in Westlake or the surrounding areas of Cuyahoga County? Call us at (440) 294-4954 or contact us online today to learn how we can help you.

We Love Our Customers & They Love Us

Read Reviews From Happy Bay Customers
  • Convenient to schedule and arrive on time

    “Great group of guys that have solved my problems so far without trying to cut corners and make an easy buck! Convenient to schedule and arrive on time!”

    - Ryan A.
  • Cleaned up the work area as if they were never there

    “Bay furnace installed a whole house humidifier in March. The crew was very polite, professional and cleaned up the work area as if they were never there. I definitely would recommend them.”

    - Diana G.
  • Our basement was cleaner than when they arrived

    “Yesterday we had our furnace replaced. The service people were warm and friendly. They explained everything to us. They explained the thermostat until I understood It. They cleaned up so much that our ...”

    - Nancy B.
  • Everything you'd wish your other service professionals were

    “Highly recommend this company; HONEST, prompt, clean, considerate! Everything you'd wish your other service professionals were. Great job!”

    - B.J.
  • Always does a great job and is friendly and kind

    “Love José and Bay Furnace! He always does a great job and is friendly and kind. We always ask for him. Will continue to use them in the future.”

    - Katie B.

Choose Quality. Choose Bay.

Learn Why We're Your Best Choice For All HVAC Needs
  • The Bay Comfort Promise

    We are committed to our customers. We aren't done with a job until you are comfortable, guaranteed.

  • Family Owned & Operated

    As a family-owned business we understand the importance of quality in your home and we'll take care of yours as if it was our own.

  • Warranties That Matter

    We provide a thirty-day warranty on all repairs completed and a one-year labor warranty on all new installs.

  • Expert Technicians

    We are mindful in who we hire to ensure you are getting the very best work every time.

  • One Stop Shop

    We are a full service company so we guarantee everything done is completed with the highest standard.

  • 75 Years Experience

    We've been in business since 1944 and we're bringing that experience to every job completed.

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