Bay Furnace Marks 60 Years in Business

A local furnace and air conditioning service and replacement firm is celebrating 60 years in business. Despite the name, it calls Westlake home. Lynn and Billie Robinson operate the business, Bay Heating and Air Conditioning or Bay Furnace. The Robinsons have worked in the family-operated company for 35 years.Bay Furnace serves all the Westshore communities and has thousands of customers. “We find out the number of customers we have on a hot day — they call all at once,” Billie said. The company offers service, repair and replacing, as well as installation of heating and air conditioning equipment. Bay Furnace is also a dealer of Carrier products with the motto, “Turn to the Experts.”

Bay Furnace has it’s name because of it’s ordinal location. Billie’s father, Bill, who founded the company, did so in Bay Village 60 years ago. Since then Bay Furnace has made several moves. First the company went to Fairview Park for a time. Then the business moved to the West 150th street in Cleveland before moving to Westlake approximately 35 years ago. It’s current location, 24530 Sperry Drive, is great for business because of it’s proximity to the highway. Billie said the store’s spot came with a bit of luck. “My father had bought a lot on Sharon Drive. Someone switched lots with him. The freeway wasn’t there at the time, but it came and it worked out.” The current site represents still one final move. The first Westlake location for Bay Furnace was in an adjacent building that Billie’s husband Lynn helped to build. The company moved to its current location in 1987.

Bay Furnace hasn’t always done servicing of equipment.”Originally, we worked with builders and did the building trade,” Billie said. “We’ve only been servicing 30 years.” While Westlake isn’t the company’s first home, Billie said it’s a good place to be. “We’ve been here a long time and definitely like it,” Billie said. “It’s a good place, a good business spot, there are good customers who give referrals and treat us very well.” While Billie said she did not want to name names, she mentioned that the company has worked with some high profile clients. “We’ve worked with some of the football players, TV personalities, basketball players and business owners,” she said.

Bay Furnace is a three-generation family business. Billie’s father started the company. Now she and her husband are running it. Soon, their daughter Kori Szabo will be taking it over in the future. Even the employees of the family have worked at Bay Furnace for three generations. Roger Tresh, Jr works there now, as did his father Roger, Sr. and his grandfather Al Tresh. “Our goals are to complete a third-generation transfer,” Billie said. “And for my husband and I to retire and the company to grow. Thank you to Westlake and surrounding communities for supporting us all these years.” Bay Furnace is open 8 a.m. to 5 p.m. five days a week with 24-hour emergency service available.

SourceWestlake Advocate

Bay Heating and Air Conditioning Is the Consumer’s Choice

Ensuring customer satisfaction and maintaining the highest business integrity has made Bay Heating and Air Conditioning the consumer’s choice for whole house comfort systems.

Bay Heating specializes in the sales and installation of furnaces, air conditioners, heating and cooling accessories, UV lights, humidifiers, boilers, heat pumps, and thermostats. Maintenance, 24-hour emergency service and regular service, including heat, and AC tune-ups, are available to ensure peak performance.

Bay Heating is a Carrier dealer and was actually the first in the area to carry this prestigious line. “It was an honor to be the first because Carrier looks for the best companies to support their products,” said Billie Robinson.

According to Robinson, Carrier is the only one on the market to feature the new, innovative thermostat that can be controlled over the Internet or by phone. “All you have to do is log-on or call in and you can adjust your home temperature immediately so that you enjoy maximum comfort upon arrival.”
Bay Heating features a full in-house sheet metal shop to create custom duct work that’s nice looking, doesn’t leak, and ensures a perfect fit.

The company offers a 100 percent satisfaction guarantee. “If a problem arises, we do what it takes to make it right,” said Robinson. Bay Heating and Air Conditioning has been family owned and operated for 60 years.

SourceSun News 3/18/04

Bay Furnace Wins Carrier President's Award

Founded in 1944 by Bill Patterson, Bay Heating and Air Conditioning has long been one of the premier heating and air conditioning companies on Cleveland’s near west side. In those 75 years, many competitors have come and gone, but Bay continues to provide the same high-quality, luxury installs and customer-first service that formed the foundation of the company from day one. Now under the guidance of third generation owners Kori Robinson and Roger Tresch, Bay continues to focus on customer comfort and experience. Our motto and primary driving principle of, “If you don’t sacrifice your comfort—we won’t!” may seem simple, but it represents our genuine commitment to put in the hard work required to make sure we keep our promises to every one of our customers 100% of the time.

A big part of keeping those promises starts with understanding the unique comfort challenges that come with living in Northeast Ohio. As lifelong residents of Northeast Ohio, Kori and Roger understand these challenges from growing up in an area where residents sometimes see all four seasons in one day. After all, nothing tests your heating and cooling equipment quite like an 80 degree morning leading into snow by 6PM. Being prepared for these challenges is a big part of keeping that promise. Having knowledgeable, friendly, honest technicians and 24 hour service helps Bay keep the commitment to customers that their comfort is Bay’s top priority.

Our team is proud to be honored as a Carrier President’s Award winner. As a Carrier dealer for 40 years, we understand the level of quality and commitment it takes to achieve this very prestigious honor. More importantly, it’s Carrier’s commitment to excellence and customer satisfaction which mirrors our own company values that makes this honor so special. The Bay Heating and Air Conditioning team looks forward to serving our customers with a great partner like Carrier for years to come.

Celebrating 75 Years of Heating and Air Conditioning Excellence

When Kori Robinson started her career in the design industry, she never imagined that one day she would end up back in the family business. As she celebrates her fifteenth year as the third generation owner of Bay Heating and Air Conditioning she now leads the Cleveland Westshore communities’ foremost HVAC repair and custom installation company. Now she smiles when she thinks back to the moment that she realized her path would lead her back to Bay.

“I wouldn’t have it any other way,” she says from her office on Sperry Drive in Westlake which also serves as Bay’s primary location and sheet metal fabrication shop.

The daughter of former owners Lynn and Billie Robinson, and granddaughter of company founder Bill Patterson, Kori has always brought a fresh perspective to an industry that hasn’t changed much since the company was founded 75 years ago. She knew that the HVAC business has always been about the equipment that’s sold and repaired, but Kori also realized early on that there’s more to it than that.

“Our customers don’t just rely on us to fix their furnace or A/C, they also count on us to make sure their families are comfortable. When someone calls it’s because they trust us to take care of them. That’s a much bigger responsibility than just fixing a problem; it’s also keeping our promise to do things the right way every time.” She adds, “That’s why our motto is ‘if you don’t sacrifice your comfort – we won’t!’ To us it’s more than just a motto; it means we’ll do whatever it takes to keep our promises to our customers and their families.”

A big part of keeping those promises starts with understanding the unique comfort challenges that come with living in Northeast Ohio. As a lifelong resident of North Ridgeville and now Avon, Kori understands these challenges from growing up in an area where residents sometimes see all four seasons in one day. After all, nothing tests your heating and cooling equipment quite like an 80 degree morning leading into snow by 6PM. Being prepared for these challenges is a big part of keeping that promise. Having knowledgeable, friendly, honest technicians and 24 hour service helps Bay keep the commitment to customers that their comfort is Bay’s top priority.

When asked what else sets Bay Heating and Air Conditioning apart from the competition, Kori quickly points out Bay’s commitment to quality, custom installations. “While many of our competitors are finding ways to cut costs by using big box store materials to complete their jobs, we still fabricate custom materials right in our sheet metal shop. Not only does this mean that our equipment installations look cleaner, but it also means that our custom ductwork helps manage the demands of today’s more advanced equipment. Having the correct ductwork means our customer’s equipment can run more efficiently and last longer.”

When it comes to helping that equipment continue to perform at its best, Kori also stresses the importance of regular maintenance. “Regular yearly tune ups are an important way to help make your equipment last. That’s why our club membership is so popular. Each member gets their furnace and A/C tuned up once every year.” Kori feels the club membership is one of the most important changes she’s made as owner of Bay Heating and Air Conditioning. “It really shows our commitment to our customer’s comfort. It gives our techs a chance to not only fine tune our customer’s equipment twice a year, but to also catch problems before they happen. It gives our customers some extra peace of mind that their family will be comfortable even with our unpredictable weather. “

So after 75 great years, what future changes does Kori see at Bay? “Not much,” she says. “Some people might say we’re old fashioned, but why change things that have worked so well thus far.” After three generations of family ownership and three quarters of a century, it’s easy to see why she feels that way.

We Love Our Customers & They Love Us

Read Reviews From Happy Bay Customers
  • Convenient to schedule and arrive on time

    “Great group of guys that have solved my problems so far without trying to cut corners and make an easy buck! Convenient to schedule and arrive on time!”

    - Ryan A.
  • Cleaned up the work area as if they were never there

    “Bay furnace installed a whole house humidifier in March. The crew was very polite, professional and cleaned up the work area as if they were never there. I definitely would recommend them.”

    - Diana G.
  • Our basement was cleaner than when they arrived

    “Yesterday we had our furnace replaced. The service people were warm and friendly. They explained everything to us. They explained the thermostat until I understood It. They cleaned up so much that our ...”

    - Nancy B.
  • Everything you'd wish your other service professionals were

    “Highly recommend this company; HONEST, prompt, clean, considerate! Everything you'd wish your other service professionals were. Great job!”

    - B.J.
  • Always does a great job and is friendly and kind

    “Love José and Bay Furnace! He always does a great job and is friendly and kind. We always ask for him. Will continue to use them in the future.”

    - Katie B.

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  • The Bay Comfort Promise

    We are committed to our customers. We aren't done with a job until you are comfortable, guaranteed.

  • Family Owned & Operated

    As a family-owned business we understand the importance of quality in your home and we'll take care of yours as if it was our own.

  • Warranties That Matter

    We provide a thirty-day warranty on all repairs completed and a one-year labor warranty on all new installs.

  • Expert Technicians

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  • One Stop Shop

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  • 75 Years Experience

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