As we continue to monitor the unforeseen situation that is present with the coronavirus (COVID-19) and associated illnesses, Bay Furnace has developed this policy to maintain a safe and healthy environment for all team members, visitors, customers and stakeholders. Bay Furnace wishes to ensure all customers that we have continuity plans in place to deliver uninterrupted service and support to customers as we navigate the uncertainty of COVID-19.

Bay Furnace Team Bay Furnace has implemented an extensive COVID-19 Policy accompanied by Bay Furnace COVID-19 Temporary Risk Management Procedures. We have implemented additional sanitization and cleaning protocols in our office, warehouses, fleet vehicles and work locations. We have equipped field staff with necessary equipment to ensure safe working procedures in homes and businesses of our customers. We have increased options for remote work where possible. The policy and procedures set in place are largely precautionary and will be constantly monitored and adjusted.

Bay Furnace Plan No employees showing symptoms of COVID-19 will be working while showing symptoms, and will not return until medically cleared. Prior to each home visit, your technician will call to confirm the appointment. At this time, the technician will describe the increased sanitary measures and confirm nobody at the location is experiencing symptoms of COVID-19, or has experienced symptoms within the past 48 hours. We encourage those who are well to keep their appointments, and respect customers who are ill or high risk that wish to reschedule. Every effort to reschedule appropriately will be made.

Bay Furnace Office and Shop Access We will continue to offer retail sales for filters, parts, and sheet metal, however the office and shop will not be open to customers until further notice. During this time, we encourage customers to call in their orders for these items. We will then provide curbside service at the shop.

We ask all customers to respect the health and safety of our team and community. Should you be experiencing any symptoms, please contact our office right away to reschedule.

As we continue to monitor the situation, further communication may be sent with updates. Should you have any questions regarding this policy or wish to discuss our COVID-19 practices, please contact Sean Nagle at 440-871-3777 or snagle@bayfurnace.com

Thank you,

Sean Nagle General Manager Bay Furnace